MEMBERS OF

Product Training

Please note that these Terms & Conditions can be changed at any time pending on your company’s needs and requirements.  Please contact Otto Arc Systems, Inc. for further details or questions regarding these terms and conditions.

TRAINING ON-SITE / OFF-SITE

Training is available at Otto Arc Systems, Inc. or at the buyer’s location (facility).

 

Training at Customer’s Location:  Normal work day is 8 hours per day Monday thru Friday.  If overtime is required, it is billed at our overtime rate. Customer is responsible for all field technician costs.

    Rates for field technician will be billed at the following rate:
    a) Weekday Rate: per hour - Min- 4 hours
    b) Weekend Rate: per hour - Min- 8 hours
    c) Overtime Rate (after 8hrs.): 1.5 times regular rate
    d) Weekend Stay: flat rate per day
    e) US Holiday: flat rate per day
    f)  Travel Day: per hour
    g) Travel Charges: Air fare, ground transportation and hotel cost shall be billed at   actual cost. Meals shall         be billed out at cost determined per day. If technician is required to drive to the customer’s location,               facility or job site mileage will be billed per mile, plus cost for tolls
    h) Training Delays: If field tech is at job site and unable to work due to weather, power loss, missing                   equipment, etc. per day charge will apply

Training at Otto Arc Systems, Inc. Location:
Normal work day is 8 hours per day Monday thru Friday. Normal hours are 8am to 5pm with 1 hour lunch. Training is billed per day. Overtime will be billed at per hour charge. All weekends are billed at determined per hour cost.

Customer’s Responsibilities:
• It is the customer’s responsibility to have all required equipment set up and ready for technician
• Customer is responsible for assuring the availability of power and that it is working properly, gases at point of utilization, coolant for welders and any other necessary items required to get equipment running
• Otto Arc will be able to provide assistance in some of these areas, but does not take any responsibility for them
• At no time is Otto Arc personally responsible for any equipment, or damage done by other persons during training or while at the customer’s job site or location

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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